my AC replacement stuff
I bought Amy Tangerine Roller stamp "Today collection" from one online shop oversea--only to open and found it defected (cannot roll at all) So I contact the online shop I bought and they said they cannot do anything for me-since it sealed package, they cannot know the condition too.
I am so disappointed to the shop but agreed that I just unlucky...but then I email AC directly (May 1), telling them what happened to me..their customer service email me back (May 3) said that they are very sorry that the item i bought is defected and happy to give me replacement. So I mail the item to them, they emailed me-telling they received the item (May 17) and on May 20 they email me again saying they already sent the replacement to me.
TODAY (May 30) I got the replacement and other freebies--saying that they are sorry for what happened to me and apologise that I have to waste time/mailing fee to post the defected item back to them. I am so happy!
In the box i got
Replacement of my Amy Tangerine "Today" collection roller stamp
Freebies:
Dear Lizzy Roller stamp "Lucky charm" collection
Clear stamp of Amy Tangerine"Ready Set Go" collection
2*6 INK, pigment ink (Classic and Bright set)
Very generous!