FAQs

How do I order?

Kits are posted at 12:00am EST on the 28th of each month. At that time all kits and add-ons are available for purchase while supplies last. Upon sell-out, there will not be a link to purchase, but you may email waitinglist@studiocalico.com for more information. Subscribers to either the monthly scrapbook kit, card kit or Project Life kit are able to order their add-ons 12 hours early at 12:00pm EST on the 27th.

Can I switch from one type of kit to another?

Studio Calico kits are not interchangeable. You are welcome to cancel a current subscription and start a new one to a different kit, however cancellation fees will apply if you have not fulfilled the 6 month commitment. Also, current Rewards status is non-transferable from one type of kit to another.

What forms of payment does Studio Calico accept?

Studio Calico accepts Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your dashboard (click your username in the upper right corner).

What is the price of the basic Studio Calico monthly kits?

Scrapbook kits are $34.50 plus S&H without a subscription, card kits are $29.50 plus S&H without a subscription and project life kits are $24.95 plus S&H without a subscription. For a subscription (see below for terms) the rate is $29.50 for scrapbook kit, $24.50 for card kits and $19.99 for project life, plus S&H each month, if applicable.

When will my credit/debit card be billed?

Your card will be billed immediately for all first time purchases including subscriptions, single-kit purchases, and add-ons. For subscribers, your card will be billed on the 1st of the month on an ongoing basis.

What is the return policy?

A complete list of kit contents are included in each item description as well as a photo of each. Content and descriptions for all classes are listed as well. Please review all items carefully before a purchase is made as all sales are final. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your dashboard. Please review those items, as these terms apply to duplicate items as well.

What are the terms for Preordering?

Please read all terms thoroughly before agreeing to purchase via the Preorder system. Once added to the Preorder list for a subscription or individual kit, you have agreed to purchase that particular item. Any cancellation of a Preordered subscription or individual kit will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement.

When will kits be shipped?

For subscribers, kits will be shipped by the 10th of the month provided the order and payment was received by the 5th. Kits shipped domestically or to Canada are shipped via UPS and usually take 2-5 business days. The exception is kits shipped to Hawaii, Alaska, PO Boxes and Military Bases, which are shipped via USPS. International customers (except Canada) are also shipped via USPS or UPS expedited depending on the weight of the package. Single Project Life kits are also an exception. These are sent via USPS at a reduced shipping rate if only the Project Life kit is ordered. If additional items are added to the order, then PL kits are shipped via UPS or USPS depending on the size and weight. Estimated shipping time for International packages is 4-7 days if shipped UPS expedited or 10-15 days if shipped via the USPS. Packages are deemed "lost" after 45 days from shipment date. Singapore and Malaysia have a special exemption of 60 days and Brazil has a 120-day exemption. Packages are not considered "lost" until after the posted date.

What about shipping costs?

A flat rate of $8.25 is charged for all orders shipped within the United States and Puerto Rico. Orders ship to Canada for a flat rate of $10.75. All other international orders are charged $19.00. Shipping for project life kits is $5.49 for US customers, $6.99 for Canada and $8.99 for International customers. Shipping for the Project Life kit is based on weight, if you order additional items and it increases the weight of the package, then regular flat rate shipping charges apply. Studio Calico reserves the right to revise shipping policies at any given time. Please note, shipping changes will be put into effect 5/27/2013 that affect international and Canadian orders.

How do I qualify for free shipping?

For subscribers, if the total of your purchases between the 27th and the end of the month, including the price of your subscription, is greater than $79 ($99 for Canadian customers), you will not be charged a shipping fee. For non-subscribers, to take advantage of free shipping, your total in a single order must be greater than $79 ($99 for Canadian customers, $129 for International customers - this will change for international customers on 5/27/2013). The total for free shipping is taken after discounts. Digital, classes, and gift certificates do not apply to the shipping total.

What are the add-on shipping costs?

All regular add-ons ship free with either the monthly scrapbook subscription or the monthly card kit!!! If you purchase an add-on with a single Project Life subscription you will be charged the shipping fee that is applicable to the area you live in. For subscribers, you orders will automatically bundle with your monthly kit if purchased between the 27th and the end of the month. For non-subscribers to take advantage of the low-rate shipping, you must checkout all items and kits in one single order.

What is the shipping cost to send multiple monthly kits to one destination?

You may ship up to 3 monthly kits (plus as many add-ons and shop items as you'd like on one order) for one shipping charge. No more than 3 monthly kits, in any combination (card, scrapbook or project life) will be shipped for one shipping fee. Orders with more than 3 will be contacted individually for payment processing of the additional shipping fee. To take advantage of this offer, all kits MUST be ordered and paid through the same username. If you'd like additional information, please contact us.

What if my kit is damaged?

We take care in packaging each kit, however, damage occasionally occurs during shipment. If your kit arrives damaged, please email us within 10 days at info@studiocalico.com. At that time, arrangements will be made to return the damaged kit, and a replacement kit will be sent to you. If your kit is no longer available, we will either extend your membership by one month or send you next month's kit.

Can I skip kits?

Unfortunately, kits on a subscription plan may not be skipped. However, we understand there may be extenuating circumstances which will be dealt with on a case-by-case basis. Just reach out to us on the Contact Us page.

Can I cancel a subscription?

Should you wish to cancel a subscription, you must email us via the "Contact Us" page. Keep in mind, there will be a $15 fee charged at time of cancellation if subscription is canceled after the 20th of the month and/or before 6 months of subscriptions have been purchased. Subscriptions to card kits and scrapbook kits are not interchangeable.

How do I make changes in my shipping or billing information?

All changes in information must be made by clicking on your username in the upper right corner. Address changes for subscribers must be made before the 26th of the month in order to not incur an added fee.

May I post items for sale at StudioCalico.com?

In an effort to protect our customers, it is against Studio Calico policy to allow buying/selling to take place on our message board. Any such posts will be deleted. Please refrain from posting links to other retail sites that sell similar products. These posts will be deleted as well.