Get Answers Fast
How do I update my credit card?
You can update your information through your account preferences. Just click on “update credit card” under your payment method.
How do Studio Calico gift cards work?
Gift cards may be purchased and gifted for use toward shop products. Gift cards are non-refundable.
What are the terms for Preordering?
Please read all terms thoroughly before agreeing to purchase via the Preorder system. Once added to the Preorder list, you have agreed to purchase that particular item. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.
What is the return policy?
A complete list of kit contents are included in each item description as well as a photo of each. Content and descriptions for all classes are listed as well. Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your dashboard. Please review those items, as these terms apply to duplicate items as well.
What happens if an item is missing from my order?
Although we never intend for this to happen, we sometimes make mistakes. If you find yourself in this situation, please open a conversation. If the item is still in stock, we will ship the product in your next month’s kit. If the item is out of stock, a store credit or refund will be issued.
How will my order be shipped?
Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.
Can I cancel a subscription?
To cancel a subscription, you must start a conversation with us. If you have a month to month subscription and you request to cancel between the 1st - 5th of the month, there will be a $15 cancellation fee. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions that have been fulfilled will not incur an additional $15 cancellation fee.
What does month-to-month commitment mean?
Month-to-month commitment means that you are signing up for a recurring monthly subscription. This is a good option for people who might want to try out the kits before agreeing to a longer commitment.
I have a subscription – do I need to manually purchase a kit every month?
No. Kit orders are automatically created for you on the 6th of each month until you choose to cancel.
How do I skip my kit?
Select the option “My Orders & Subscriptions”, in the upper right hand corner. Under “My Subscriptions” you will see your active subscriptions and the option to skip to the right. After selecting “skip a month”, you will be directed to more information and the ability to skip the upcoming month’s kit. Month-to-month, 6-month, and 12-month subscribers are all eligible to skip an upcoming month’s kit. If you wish to skip the upcoming month’s kit, skip your kit BEFORE the 1st of the month. If you skip AFTER the 1st of the month, you will be skipping the following month’s kit. Skipping allows you to skip the upcoming kit, one month at a time. You are not able to skip the same subscription two consecutive months in a row, however, there is no limit on the number of times you can skip a month’s kit within your subscription commitment term. Your subscription will automatically resume after the month you skip.
What if I change my mind after I schedule to skip a month?
If you change your mind and want to receive next month’s kit, simply cancel your skip before the 1st of the month! If you cancel your skip after the 1st of the month, you are not eligible for bundling benefits. You are still able to create an additional order; however, we cannot guarantee that your order will be shipped with your monthly kit subscription. Please note, shipping fees will be applied to any additional orders made.
I forgot to skip before the 1st of the month, now what?
If you do not skip before the 1st of the month, you will receive that upcoming month’s kit. No changes can be made after the 1st of the month. Returns and refunds cannot be issued for non skipped month’s.
How can we help you?
Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. We'll answer all conversations in the order they are received. Please note that editing or updating your conversation will reset your wait time!
Are you already a member? Please sign in to your account before starting a conversation to ensure a speedy reply from our Customer Experience Team!