Frequently asked questions

In order to access your classes you must first activate your account. You can do this by clicking the link in the email you received upon creating your account. If you still have trouble accessing this please contact Customer Service. We are happy to help! You can then access your classes by clicking “My Classrooms” in your account dropdown menu or simply click here. These are “go at your own pace” classes, so they will stay on your My Classrooms page even after the class has finished.

Yes, you can! You can go back and view any of your class lessons at any time.

You can update your information through your account preferences. Just click on “update credit card” under your payment method.

Gift cards may be purchased and gifted for use toward shop products. Gift cards are non-refundable.

Please read all terms thoroughly before agreeing to purchase via the Preorder system. Once added to the Preorder list, you have agreed to purchase that particular item. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

For shop purchases, we accept PayPal, Studio Calico gift cards, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well.

For monthly subscription purchases, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards are accepted.

You may change your billing information at any time by accessing your account settings.

All information can be edited on your account preferences. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

Customers who live in states or localities that charge sales tax will see sales tax listed at checkout as a separate line item. These taxes are imposed by state and local governments on the purchase of goods and services and are not limited to Studio Calico. The applicable tax rate is determined by the customer’s shipping address and the rates set by the corresponding state and local taxing authorities.

Charges on your credit card statement will appear as "INKED DBA STUIDO CALICO". Inked Brands Inc is the merchant of record on all transactions completed on www.studiocalico.com.

A complete list of kit contents are included in each item description as well as a photo of each. Content and descriptions for all classes are listed as well. Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your dashboard. Please review those items, as these terms apply to duplicate items as well.

Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

Although we never intend for this to happen, we sometimes make mistakes. If you find yourself in this situation, please open a conversation. If the item is still in stock, we will ship the product in your next month’s kit. If the item is out of stock, a store credit or refund will be issued.

We take care in packaging each order, however, damage occasionally occurs during shipment. If your order arrives damaged, please contact us within 10 days of receipt. Take photos of the damage, as well as the outside of the box if applicable, and start a conversation with us.

Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $100 or more shipping in the U.S. ($150 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.

Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date.

International economy shipping service can take a little longer than domestic shipments. Because of this, we are not deeming orders lost until after a 45-day period. We are asking for more time for these packages to make their way to you before declaring them lost. If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.

Please note shipping timeframes do not include time needed to fulfill your order. Orders may take up to 3-5 business days to be fulfilled and shipped. You can view our shipping policies here.

To ensure a worry-free shopping experience, we offer optional order protection coverage for $2.99. This coverage safeguards your purchase against loss, theft, or damage during transit. With order protection, if your package is lost or arrives damaged, we will work with you to resolve the issue by either replacing the item or issuing a refund. Please note that proof of damage, such as photos of the package and items, may be required, and claims must be reported within 30 days of the expected delivery date.

All international orders may be subject to customs fees, import duties, taxes, or brokerage charges imposed by the destination country or shipping carrier. These fees are not collected by us and are the sole responsibility of the customer.

If a customer chooses not to pay the required customs, duties, taxes, or brokerage fees:

• The order will not be refunded.

• We will not cover or arrange return shipping.

• We will not reship the order.

• In many cases, local customs authorities or carriers will classify the order as abandoned.

We strongly encourage all international customers to review their country’s import policies and potential brokerage fees charged by carriers before placing an order. By completing a purchase, the customer accepts full responsibility for any applicable customs charges and carrier brokerage fees.

What does “Return to Sender” mean?
A Return to Sender (RTS) order is a package that is sent back to us by the carrier due to a delivery issue. This may include an incorrect or incomplete address, inability to deliver, or the package being unclaimed.

What happens when an order is returned to sender?
Once we receive the returned package, our team will contact you using the email address provided at checkout to explain next steps.

What are my options?
After we contact you, you may confirm or update your shipping address so we can reship your order. Additional shipping fees may apply.

How long do I have to respond?
You have 30 days from our first attempt to contact you to respond. If we do not receive a response within that timeframe, the order will be considered abandoned.

What happens to abandoned orders?
Orders considered abandoned after 30 days from our first contact attempt are not eligible for reshipment, store credit, or a refund.

How can I avoid a Return to Sender?
Please double-check your shipping address at checkout and monitor tracking updates after your order ships. If you notice a delivery issue, contacting the carrier promptly may help prevent a return.

Month-to-month commitment means that you are signing up for a recurring monthly subscription. This is a good option for people who might want to try out the kits before agreeing to a longer commitment.

No. Kit orders are automatically created for you on the 6th of each month until you choose to cancel.

Each type of subscription (month-to-month, 6-month, and 12-month) is ongoing, so you will continue to receive a monthly kit until you contact us to cancel. Your subscription will continue on a month-to-month basis at the rate you initially signed up with. This policy is implemented as an extension of gratitude for our loyal customers by offering an extended discounted rate. If you wish to cancel following final shipment within your initial commitment, we simply ask that you notify us via conversation.

For information regarding cancellation prior to the completion of your commitment, please refer to “Can I cancel my subscription?” located in this FAQ thread.

In February 2019, we replaced “bundling” with a streamlined subscriber experience. With this update, subscribers are able to purchase selected Add-On items to your monthly subscription order, for no additional shipping cost (both domestic and international subscribers).

Your card will be billed immediately for all first time purchases including the first month of a kit subscription, single-kit purchases, and add-ons. For subscriptions, your card will be billed on the 4th of each month during the term of the subscription. Add-on orders placed between the 1st and 3rd of each month will be charged immediately after the order is placed.

For subscribers, kits will be shipped by the 10th of the month provided the order and payment was received by the 6th.

On the 1st of each month, all subscribers can view and select Add-On items available for purchase. Add-Ons selected by 11:59 pm ET on the 3rd will be added to your monthly subscription shipment for no additional shipping fees. From that interface, you'll be able to select and remove Add-On products to your box (while supplies last) from 12:00 pm ET on the 1st to 11:59 pm ET on the 3rd. Any Add-On items remaining in your box at 12:00 am ET on the 4th will be charged and shipped with the monthly kit subscription. On the 4th of every month during your subscription, we'll collect payment of the base fee stated next to the level of commitment plus the cost of any selected Add-Ons (see the "Your Order" example below for a visual). Your order will be packed and shipped by the 8th of every month. You may add or remove Add-On items freely during the selection period, but at 12:00 am ET on the 4th, any items remaining in your box will become your finalized selections and will be charged to your method of payment and included in your shipment. A pop-up box (shown below) will remind you of this, each month, upon placing your first Add-On item in your box.

To cancel a subscription, you must start a conversation with us. If you have a month to month subscription and you request to cancel between the 1st - 5th of the month, there will be a $15 cancellation fee. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions that have been fulfilled will not incur an additional $15 cancellation fee.

Starting in February 2017, our Preview period will run from the 6th to the end of the month. During the time leading up to Reveal, we will be releasing bits and pieces of our upcoming kit, from the color palette to project sneaks from our Creative Team and more. To free up your calendar and simplify things further, we will be removing the Preview Chat and Preview Presale. Checking in on the 1st for Reveal will now be the only date to mark in your calendar, and all of your purchases can be made during our Bundling period, from the 1st to the 5th of the month.

Over the past few years, we have invited you to share your feedback on how we can serve you better. A common concern we've heard is that the current system is overly complicated. To streamline your experience, we have developed a new, simplified Preview for your Studio Calico subscriptions.

The preview page will be updated periodically throughout the month. Make sure to check back for more product images and project sneaks!

Yes, a sneak peek of each kit will be available throughout the month. We will be releasing bits and pieces of our upcoming kits, from the color palette to project sneaks from our Creative Team and more

The preview page photos are from Studio Calico and Creative Team Members.

Yes, we hope you enjoy the sneak peeks of the upcoming month and we’d love to have you join in on the excitement.

Studio Calico's Instagram and blog are great places to go for inspiration and to discuss the new sneak peeks of kits to come!

Select the option “My Orders & Subscriptions”, in the upper right hand corner. Under “My Subscriptions” you will see your active subscriptions and the option to skip to the right. After selecting “skip a month”, you will be directed to more information and the ability to skip the upcoming month’s kit. Month-to-month, 6-month, and 12-month subscribers are all eligible to skip an upcoming month’s kit. If you wish to skip the upcoming month’s kit, skip your kit BEFORE the 1st of the month. If you skip ON or AFTER the 1st of the month, you will be skipping the following month’s kit. Skipping allows you to skip the upcoming kit, one month at a time. You are not able to skip the same subscription two consecutive months in a row, however, there is no limit on the number of times you can skip a month’s kit within your subscription commitment term. Your subscription will automatically resume after the month you skip.

If you change your mind and want to receive next month’s kit, simply cancel your skip before the 1st of the month! If you cancel your skip after the 1st of the month, you are not eligible for bundling benefits. You are still able to create an additional order; however, we cannot guarantee that your order will be shipped with your monthly kit subscription. Please note, shipping fees will be applied to any additional orders made.

If you do not skip before the 1st of the month, you will receive the kit revealing on the 1st. No changes can be made after the 1st of the month. Returns and refunds cannot be issued for non skipped months.

No, you can only skip the upcoming kit. Make sure to skip before the 1st of the month for that upcoming kit.

Skipping is handled on an individual subscription basis, meaning you can skip one of your subscriptions without skipping the others! You can also skip all at the same time if you’d like, but you will need to do so individually.

If you skip a month, it does not count towards your commitment. Only an active and shipped kit order will be applied to your subscription commitment.