June 17, 2015

New Site Coming Soon!

This chart demonstrates current pricing (plus shipping) in italics vs. new pricing (plus handling fees) in bold:

Domestic customers, here are the new pricing plan options:

Scrapbook Kit (shipping included)

Card Kit (shipping included)

(shipping included)

Planner Kit (shipping included)

Domestic Shipping Changes

Free Shipping During Bundling.

Free shipping with $79 purchase. If you choose to shop outside of the bundling window, the $79 threshold will still allow you to enjoy free shipping.

International Shipping Changes

Low Handling Fee.

*Free Shipping applies to Economy Shipping only. Shipping charges may apply with more kits. Our updated shipping FAQ’s will have more details once the new site launches.

**No additional shipping charge applies to Economy Shipping only. Shipping charges may apply with more kits. Our updated shipping FAQ’s will have more details once the new site launches.

Current Subscribers

Choose Your Plan. Not sure which plan you'd like? You've got plenty of time to decide. Once you make your decision, simply open up a conversation with our Customer Service team once the new site launches and they will help you. All subscribers with a remaining commitment will have their cancellation fee waived provided they are selecting one of our new plans. If you haven't switched by January 1, we'll place you in our month-to-month subscription plan at the new month-to-month price. If you decide you'd prefer a

Rewards Program. not

Cancellation Policy

Please start a conversation with our Customer Service team

If you have a month-to-month subscription and request to cancel after the 25th of the month, there will be a $15 cancellation fee. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee if they are cancelled after the 25th of the month.

Update - A response to your questions from our CEO, April Foster:

Late last year and early this year, we took a hard look at how to make sure we could maintain price stability while still providing inspiration, education, and high quality products. We needed to make sure we didn't have money spent on wasted inventory which most certainly would result in price increases which we haven't done in 8 years and we didn't want to start doing now.

Instead, we chose to be better predictors of inventory which means a requiring a commitment from our customers. By accurately predicting quantities, we would not need to raise prices, which after listening to our customers and focus groups, we determined was the correct course of action.

As always, we will continue to reward our customers, especially the most loyal. We wouldn't be here without you! Our current practice is to ship rewards orders on the first day of shipping, and we have not discussed changing that benefit. However, we are constantly reviewing our perks and trying to improve them, and we have been collecting information from our customers on what's important to you as a rewards member. We're in the early stages of analysis there, but do plan to make a change later this year or early next year so we can change as your needs change and as our offering grows.

I understand the concern about canceling with a penalty. If an emergency arises, please let our CS team know and they will work with you as they have in the past. We are real people here with compassion and big hearts and want to always do what's right for you.

Especially for internationals, we couldn't sustain the current model considering shipping costs and excess inventory. In exchange for your commitment, we are giving you the least expensive price, along with 6 months to think about what's the best option for you.

In closing, for those currently subscribing, you have 6 months to enjoy all the benefits you are used to, but at the lowest price. That gives you time to understand how these changes have affected you, your buying habits, and make a decision on whether to stay at the month-to-month price or make a larger commitment.

That's it for now! We'll be continuing with more site updates later this week. If you have any questions please open a conversation with Customer Service.

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Comments

108 comments

Gigi333

Jun 17, 2015 9:01pm

You should be able to predict better without crazy commitments

If you have a few left over it shouldn't be such an issue, sales, deals, and new subbers will buy them easy enough, surely there are not thousands or hundreds of extra kits produced and if there are predict better!!'

All companies can't predict, who will turn up on a given day and what will be sold, that's just the way it is.

Gigi333

Jun 17, 2015 9:01pm

You should be able to predict better without crazy commitments

All companies can't predict, who will turn up on a given day and what will be sold, that's just the way it is.

Dollface13

Jun 17, 2015 9:07pm

@ddccfay So once you cancelled your subscription, you can not access any class content at all for the past classes, kits you had already paid for? That's not right.

ramicon

Jun 17, 2015 9:08pm

@Mgodwin89 thanks, I can't believe I missed that... I better clean my glasses. Lol

WhamBamPam

Jun 17, 2015 9:13pm

@ddccfay Where did you see that we will no longer have access to our classes? I just read April's update and I didn't see anything.
I still haven't recovered from BPC's changes, you are making me very nervous.

josmary

Jun 17, 2015 9:28pm

its not the price increase that bothers me, what bothers me is how they try to hide the price increase, can you show a little of respect to your customers and dont treat us like we are dumb. it shouldn't say free shipping with bundling. it confuses people just remove the FREE word and put no additional shipping charges during bundling if order with you kit subscriptiion.Free to me means you will substract the shipping charge from my kit during bundling. THAT FREE SHIPPING WITH BUNDLIND claim really bothers me cause it isn't free shipping. shipping for scrapbook $5.49 for pl $6 for card $5.49 that is $16.98 for shipping double the amount we were paying before. HOW IS THAT FREE SHIPPING WITH BUNDLING how is that a better deal. SOMEONE CONVINCE ME THAT I WILL BE GETTING A BETTER DEAL HERE PLEASE. im not dumb

AmyInKy

Jun 17, 2015 10:31pm

Not cool, SC. Although I really like the AE and ABM products, I have been turned off by the pricing and commitment/cancellation penalties. I have not purchased kits from either.

I am afraid I'll need to find a new place to shop.

I miss the old SC.

AliEdwards

Jun 17, 2015 10:37pm

@ddccfay That is absolutely not the policy for the Story Subscriptions and I'm working on getting that adjusted for you. Even after canceling you should continue to have access to the class content for any months you purchased. I'm sorry to see you go.

phaedra_e

Jun 17, 2015 11:27pm

@AliEdwards - if I cancel my SC subscription, will it affect my Story Subscription at all? Coz I'm definitely cancelling my PL kit sub now that they're increasing the cost.

AliEdwards

Jun 17, 2015 11:41pm

@phaedra_e No, it shouldn't impact your Story Subscription.

ATXmom

Jun 18, 2015 2:13am

@Mgodwin89 thanks for clarifying the steep price increase if one subscribes to all three kits. It is clearly a disadvantage to sub to all 3 kits under the new structure even with the longest commitment rates.

phaedra_e

Jun 18, 2015 10:16am

thanks for the prompt response @AliEdwards. much appreciated.

paperKraftd

Jun 18, 2015 10:19am

I don't see how this is legal. Entering into a contractual price protects both parties. I don't see how they will be able to switch everyone over to their new price structure if some customers are under contract for another price structure. As much as SC would like to streamline things, they are obligated to honor their existing contracts' price/shipping structure.

DanaDesmond

Jun 18, 2015 10:30am

So, basically April is saying their business model is to only keep enough inventory for subscribers. That would be current subscribers apparently. I had a huge problem with this business model in the past. I began a conversation regarding my concerns. I thought the conversation was very productive as we discussed problems I was seeing on the boards from others. I made several suggestions to improve customer service with regard to lack of inventory (I was NEVER able to purchase a single add-on I wanted). I realized my comments were going nowhere when April herself responded stating that SC has a very specific business model that does not include producing more product than can be sold in a month. That they rely on subscriptions to predict the production volume. (Never made sense because they were obviously missing tons of sales based on forum comments.) She also stated that there were no plans to change that model. With that, I felt it was my invitation to leave. Recently, I decided to give SC another chance, but I soon realized April was correct, there are no plans to change the inadequate business model. As a business owner, I would never base my business solely on subscriptions. With regard to SC wholesale business, I see SC presence diminishing on all of the websites I shop with or visit for crafting inspiration.

ddccfay

Jun 18, 2015 10:40am

@AliEdwards, You are a Story Telling Rock Star and a genuine inspiration. The hardest part of canceling my AE SC subscription is no longer having access to your products. If you ever make the switch (or SC changes their Customer Service practices), I would eagerly support your business. Thank you for taking the time to help with this issue. The access to my class content has returned and I am so grateful for your help in rectifying this. Wishing you continued success!

Leashah

Jun 18, 2015 2:58pm

Since the email issues still haven't resolved, this is a shock to find this morning. (I'm still not receiving any SC emails at all. Yes,I have a conversation. It's been open for 17 days with no resolution.)

heavencole

Jun 18, 2015 5:39pm

I have an inquiry about group buying to save on the shipping fee, with this new price module with the shipping fee included in the price per kit. How am I suppose to buy extra kits without being charge another shipping fee on top of my existing PL sub?

Is possible just to list the price of the kits without shipping and just let the shipping be reflected in our carts?
All this shipping included makes it more confusing and difficult for people who wants to buy extra main kits.

I already made a convo but the answer I got doesn't really answer my main question which is weird cause I waited to get a proper answer now I have to wait again since I didn't really get one

ladeeluck6

Jun 18, 2015 9:01pm

I am confused...If i want the card kit for one month only can i still get it? or does it only go to month to month then i have to remember to cancel it. This all seems silly because i am getting penalized by paying more each month for the PL kit when i always hit the $79 for free shipping now i am spending more and getting less.

mugsie

Jun 19, 2015 1:52am

I am ABSOLUTELY appalled, not at SC, at this community. No I'm
Not excited to see price increases to my subscription but I do understand that things are more expensive, that decisions need to be made to keep a company profitable (if it isn't then it doesn't last) but I DON'T understand the chirping going on here. It's awful. If you have questions or issues, take it up privately with SC. Open a conversation. I'm sorry, but I'm so tired of coming here for inspiration only to find negativity from the "community". We're supposed to bring each other up, not drag us down. At least that's what I'm teaching my girls, good thing they are both too young to read right now.
Congrats on the new website SC!

Ekaterine

Jun 19, 2015 4:22am

I don't think it's the increase in price that makes people angry; it's the insincerity. "It's going to be better value", "we only care to make your experience better", "you're going to save money", "we care about our community", all that stuff. If they honestly said "things are more expensive now" from the start, no one would have been that angry. People think they're being fooled, and I can't blame that for that. Honesty is the best policy. Always.

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