New Site Coming Soon!

@senkim I've got a reply on this on forum:
New price policy is in effect with the launch of the new site, which is SOON! However, all subscriptions are grandfathered and are locked in at current rate until January 1, 2016 - which is mentioned on the blog.

Hi all! There are a lot of questions here, and we don't have the ability to "reply" to each comment. If you have any specific questions, please feel free to start a conversation with our customer experience team. But I do want to tell you this, as I see a lot of concern:

ALL current subscribers - you will keep your CURRENT pricing until January 1, 2016. At this time, if you have not chosen a commitment level, your subscription will default to "month-to-month".

So starting January 1, 2016, if you have a month to month PL kit it will be 29.99 shipped? Am I reading that correct?

@AmandaM, you don't have time to respond to every question here, but you have time to respond to every individual conversations? That doesn't appear to be an exactly truthful statement. The time spent happens either way. What you really don't want to do is go on record in a public forum stating that this is not exactly "a better value" as touted in your blog above. Why isn't Studio Calico willing to address the deceptive advertising and price raising which is the real concern on this feed?

please please please can you make a FAQ blog post or sticky thread on the boards please :) my head hurts from trying to understand this all.

Bottom line - If you are a subscriber and you typically bundle to get free shipping, you are currently about to pay 30% more for the same PL kit. This does not take effect (allegedly) until Jan for current subscribers. On top of all this, if you don't like the new subscription terms and there is time left on your subscription, too bad. You will still owe 50% of your remaining commitment. You can not opt out of their new and improved "better value". That is the long and short of it fellow crafters. This is not about giving back to you as they tried to first sell us, but to raise prices and disguise it as savings. Fortunately, many on here are too savvy to fall prey to poor business practices.

I just recently was put on the new planner kit wait list. I've read nothing but legitimate major concerns regarding the new pricing. I wonder if I should cancel my wait list. Fellow members, advise?

@Mgodwin89, I think @AmandaM is saying she isn't able to use a "reply" function here on the blog like you can in the message forum. You can't reply to individual comments on the blog.

Cancel!

Oh I see Penny. Sorry @AmandaM!

I never used to be confused about what constituted a current subscriber but I am now….. so what constitutes a current subscriber, anyone who currently automatically gets a kit or only those with like a commitment time??

Okay so I think I am on the waitlist for the planner as well. Never purchased any of SC kits and haven't been around here much. Certainly, no one looks very happy. I am concerned! What about my pre-order? What did I sign up for?

The above response from CEO, April Foster, leaves me with more questions. I know, I for one, was not part of any focus group or inquiry. Apparently, my years upon years of purchases through SC & SC Ali Edwards don't qualify me as a loyal enough customer since they expeditiously terminated my subscription without informing me prior to or addressing after the fact that I would no longer have access to class content including, but not limited to, my current month of which I paid for and have not yet accessed. I believe that framing is essential in a conversation but there's no sugar coating what's going on here and that, in it's purest form, is a lack of appreciation for its customers and its customer service. I realize that you (SC) "are real people here" but this is a business and this business decision needed more focus.

I started a conversation...

In case you missed it, April Foster, Studio Calico's CEO responded directly below the BLOG. Unfortunately for her, it only helped to reinforce that the concerns that the price increases are real. Pay close attention to the paragraph around international shipments and the last paragraph. This is easy to decipher. If you were a subscriber before and bundling your kits to get free shipping, you will be paying significantly more now. Individual examples: PL kit will cost you $6 more or 30%, Card kit will cost you $5.49 more or 22%, and SB kit will cost you $5.49 more or 18%. Here's another example: If you currently subscribe to all three kits, you pay $73.99 monthly and only need to add $5.01 to qualify for free shipping. So you get all 3 kits plus another $5.01 in additional product. Under the new pricing "value" structure, you would pay $90.97 for all three kits and receive NO additional product. that's $11.97 more or a 15% increase. Sorry April Foster, you are not being honest when you tell us that you didn't raise prices.

I think you have just made ordering / subscribing to multiple kits less attractive as a deal. Not only the pl kit price has gone up, international subscribers will have to pay more for shipping extra goodies...pay by weight...rather disappointing.

@Mgodwin89 i didn't see her response.. Am I missing it or was it deleted?

Just keep treating everyone like idiots by sugar coating your increase. Your stock control sucks, your quality control is practically non existent and do you really want me to comment on your customer service ? wake up ! WE are people. You, you're just a money-making machine.

To be honest, it's not even the price increase that bothers me. I get that things get more expensive over time. That's why my salary increases to account for inflation. But be honest and up front and tell us that. Don't pretend that we should be delighted about it. And don't penalize us so heavily if we cannot keep our commitment.

@ramicon its right below the BLOG before the comments get started.